Refund and Cancellation Policy

PLEASE READ THIS POLICY CAREFULLY BEFORE MAKING ANY PAYMENT. By submitting an admission form, making a payment, or commencing the course, the applicant acknowledges that they have read, understood and accepted this Refund and Cancellation Policy in full.

1. No Refund Policy

Once admission is granted, it is final and non-cancellable, with a strict no-refund policy for all fees paid, applicable in all circumstances. Admission once granted will not be cancelled or transferred as the Institute strictly follows a no-refund policy.

Fee refund requests will not be entertained or accepted under any circumstances, including but not limited to:

• Epidemic or Pandemic
• Government regulation or directive
• Medical issues of the applicant or any family member
• Health crises of any nature
• Closure of the Institute due to Government regulation, force majeure, or other reason beyond the Institute’s control
• Extension of course duration beyond the originally scheduled period
• Discontinuation of the course by the applicant for personal, professional, financial or any other reason

2. Deemed Delivery and Acceptance

Study materials are considered delivered upon sharing or providing access to the applicant, whether in physical or digital form. Commencement of the course or attendance of any class (online or offline) confirms acceptance of this Refund and Cancellation Policy. Each online/offline lecture is valued at Rs. 2,600/-.

3. Cancellation by the Applicant

Applicants are not permitted to cancel admission once granted. Voluntary withdrawal shall not entitle the applicant to any refund, partial refund, credit, or transfer of fees.

4. Cancellation by IICTN

IICTN reserves the right to revoke admission, with immediate effect and without refund, for: submission of inaccurate / fraudulent / forged documents; failure to submit mandatory documents within 7 working days; misconduct, misbehaviour, misguiding or misleading conduct in any medium; continued breach of policies; breach of Data Protection Policy or IP rights. In each case, no refund or compensation shall be payable.

5. Fees Paid to Collaborating Bodies / Universities

Where the applicant has been enrolled in courses offered in collaboration with universities, councils, government bodies (NCVET, Skill India, B&WSSC, MEPSC, HSSC) or other institutions, the fees paid to such bodies are governed by their own rules. IICTN shall not be responsible for refunds, delays, or disputes regarding such third-party fees.

6. Examination, Certification and Extension Charges

The following charges, once paid, are also strictly non-refundable:

• Examination fee (including re-examination)
• Rs. 5,100/- penalty for failure to appear in NCVET/Skill India examination for any reason
• Certificate re-issue charges of Rs. 5,100/-
• Course validity extension charges (30% of total course fee per 1-month extension)
• ATKT subject fees and extra fees for additional certificates (Rs. 2,600/- per IICTN diploma certificate per semester)
• Document verification charges (Rs. 1,500/- per document) for job/recruitment verification

7. Online Payments and Payment Gateway Disputes

All online payments are processed through secure third-party payment gateways. IICTN does not store credit card, debit card, internet banking or UPI credentials.

In the event of a failed or duplicate transaction where the amount was debited but admission not confirmed, the applicant must notify info@iictn.org within 7 calendar days with transaction reference and bank statement. The duplicate or failed amount (if confirmed) shall be reversed by the bank within 7–21 working days. This applies only to technical payment failures and does not entitle the applicant to a refund of fees once admission has been granted.

As a merchant, IICTN shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by IICTN with its acquiring bank.

8. Chargebacks

Any chargeback initiated by the applicant or cardholder in respect of fees that are non-refundable under this policy shall be contested by IICTN with the acquiring bank. The terms of this policy, the admission form and the fee receipt shall be sufficient evidence of the binding, non-refundable nature of the transaction.

9. How to Raise a Refund-Related Query

• Email: info@iictn.org
• Phone: +91 8369791736
• Address: 2nd Floor, 201, Shri Nityanand CHS Ltd, Swami Nityanand Marg, Near Gokhale Bridge, Andheri East, Mumbai – 400069

Queries will be acknowledged within 10 working days.

10. Jurisdiction

All disputes shall be governed by and subject to the exclusive jurisdiction of the courts at Mumbai, India.

11. Acknowledgement

By making a payment to IICTN, submitting an admission form, accessing course material, or attending any class, the applicant unconditionally and irrevocably accepts this Refund and Cancellation Policy, along with the Institute’s Terms and Conditions, Payment Terms, Privacy Policy and Disclaimer.